The FAQs application gives your website a page of frequently asked questions. Each question is a bar that opens to show its answer when someone clicks it, so even a long list stays tidy.
To enable the application, open the Content menu in the administration pages and choose Applications, and click the Enable button next to FAQs.
Once enabled, you can get to the administration pages for the application in one of two ways:
- Click Manage FAQs on the public FAQs page of your website (you must be logged in as the administrator to see the button).
- From within the administration pages for the website, go to Content Management (in the Content menu), and click on FAQs in the Site Map.
How your FAQs page is laid out
All your questions and answers appear together on the one FAQs page. You can split them into FAQ Sections if you want to group them by topic (e.g. "Membership" and "Events"). Once you have more than one section, each one gets its name as a heading on the page. With just one section, you only see its questions, and the section name isn't shown.
When someone opens a question, the address in their browser changes to point straight at it. So to link to a particular question (in an email, or from another page of your site), open it on the FAQs page and copy the address from the browser. Anyone following the link lands on the FAQs page with that answer already open.
Managing FAQ Sections
The FAQs admin page lists your sections, with how many Q&As each one has.
To add a section, click Add an FAQ Section, fill in the FAQ Section Name and click OK. You'll go straight to the new section, ready to add some questions.
Each section in the list has these controls:
- Click the section name, or the edit icon (edit), to manage its questions and answers (see below).
- Click the tick box (enabled) in the Enabled column to hide the section from your FAQs page, and click it again to bring it back. This is handy for drafting a new section before it goes public.
- Use the swap icon (swap with next section) to move a section below the one after it. This sets the order the sections appear on your FAQs page.
- Click the delete icon (delete) to delete a section. Note: this also deletes all the questions and answers in it.
Managing Questions and Answers
Questions and answers (Q&As) always belong to a section, so click the section you want on the FAQs admin page. From there you can rename the section with the Edit button next to its name, and add, edit, delete and reorder its Q&As.
To add a Q&A, click Add a new Q&A at the bottom of the page. Type the Question as plain text, and write the Answer in the editor, where you can format text and add links, images and videos just as you would on a normal page. Tick Notify members about this Q&A if you'd like to send it to the site members who've opted in to emails from your site.
Each Q&A in the list has these buttons:
- Edit - change the question or answer.
- Delete - permanently delete the Q&A.
- Insert After - add a new Q&A just after this one, rather than at the end.
- Swap with Next - move this Q&A below the one after it, to reorder them.
Permissions
To configure the permissions, go to the administration pages for your website, open the Content menu, and choose Applications. Click the Permissions button next to the application in the list. For further details of how to use Permissions, see the Permissions section of the manual.
- Users with Admin permission on the application can manage all the FAQ sections and Q&As.
- Only administrators can add sections and Q&As, so giving someone Contribute permission doesn't let them add anything here.