Posted by Paula Leach on

When I try to invite my son to join the site it gives me an error saying email format has to be { firstname@example.com } but his email address is not formatted that way. It has his initial and surname followed by 4 numbers the @gmail.com 

Surely it should accept any valid email?  Or am I missing something?

2: Re: invite member (response to 1)
Posted by pasathappyvalley on

Hi Paula, it should be ok unless you are putting spaces in?

Peter

 

3: Re: invite member (response to 2)
Posted by Paula Leach on

No spaces. I had to get him to apply to join and then I approved it. It just would not accept that there wasn't a first name it even said so in the error message. Very odd

4: Re: invite member (response to 3)
Posted by pasathappyvalley on

Paula, there must be some difference in the address he used to login as a member and what you use as his e mail address. 

6: Re: invite member (response to 4)
Posted by Paula Leach on

No difference. There is a fault in the programming!  I used to build websites for a living. I am also capable of typing an email correctly

5: Re: invite member (response to 1)
Posted by Alan-Parry on

Hi Paula,

When I invite someone to join the Choir that I manage, I follow the format instructions given on the website.  This says only one person per line, in the following format:
jane@example.com, Jane, Austin
emily@example.com, Emily, Dickinson

It is asking that you put your son's email address followed by a comma and a space followed by his first name comma & space, and finally by his surname (with no following space and/or comma).  The email address doesn't need to have a first name.  In fact, the email address that I use is similar to your son's in that it is made up of my initials and surname at an Outlook account.  And I have recently invited several new members that do not include the first name of the individual In their email address and these have been accepted.

I hope that this helps.

Kind regards

Alan

7: Re: invite member (response to 5)
Posted by pasathappyvalley on

I find the best way is to ask your son to request membership then his 'needs approval' request appears in the 'Users  & Permissions'

Then tap 'needs approval' and opposite his name tick either 'approve' or 'remove'.

You dont need to add anything.

 

 

8: Re: invite member (response to 5)
Posted by Paula Leach on

Thank You Alan, That explains it perfectly