1: domain name
Posted by David Burks on 10/02/21 11:14

Hi  We are High lane Residents' Association

We are having problems setting up our domain name. We have followed the instructions and have completed part 1 and 2.

Ionos said it would be live last Friday. Our domain name is hlra.org.uk

When I entered this in Part 1 the message as below

 

hlra.org.uk Lookup Failed - check domain settings

Please can you help?

David

2: Re: domain name (response to 1)
Posted by Voice Admin on 15/02/21 19:17

Looks like you've correctly set up your Voice site to use the domain, but the domain itself currently isn't set up correctly.

Currently there's no A record present in the DNS record for hlra.org.uk.

So, head over to the control panel of your registrar and ensure there's an A record with IP address 83.136.248.56

Thanks

Joe - Voice Admin

3: Re: domain name (response to 2)
Posted by David Burks on 22/02/21 11:32

Thanks for this. We have gone back to IONOS and set up the A record successfully. We still seem to be having a problem with the domain name.

Regards

David

4: Re: domain name (response to 3)
Posted by Voice Admin on 23/02/21 17:30

There are no A records set on hlra.org.uk or www.hlra.org.uk. So something weird is going on at IONOS (unless I'm checking the wrong domain name!?)

Thanks

Joe

 

5: Domain Name hlra.org.uk (response to 4)
Posted by David Burks on 24/02/21 09:00

 

Hi Joe

Thanks for your help,that is the correct domain name, I will contact Ionos,

Regards David