General Support: Domain name/url
We have an issue were several of our websites have lost displaying their domain names. We have made no settings changes so we are at a loss to understand what has gone wrong. We had a similar issue several years ago which was the problem of the domain hosting. This time I have contacted them and they say there is no problem there end. We are now at a loss to understand what is wrong. Any ideas?
Mnay thanks in advance,
Some examples would be significantly helpful here. Which domain names are no longer working for you? Should be easy for me to check what the problem is if I know where I'm looking...
We have www.swlen.org.uk wwwrichmondsparrows.org.uk www.hamunitedgroup.org.uk and www.forg.org.uk
The DNS for the domains seem to be set up incorrectly. The correct way is to do two things:
- Ensure that your preferred domain(s) are configured on the Site Domain admin page of your Voice site.
- Set up a DNS A record in the domain config (with your registrar) pointing to the IP address of Voice (220.127.116.11)
Your site will then be accesible properly at that domain, once the DNS settings have propagated through the Internet to the Voice server.
Of the domains you mention:
www.swlen.org.uk and www.richmondsparrows.org.uk
These resolve to 18.104.22.168, and then something that responds there sends a 302 "redirect" HTTP response to the site on Voice.
www.hamunitedgroup.org.uk and www.forg.org.uk
These also resolve to 22.214.171.124, but the server creates a frame and inserts the Voice site into it. Yuck.
Hope this helps!
Joe - Voice Admin