5: Re: Analytics Testing (response to 1)
Posted by sue potter on 14/04/26 11:17

Hi Joe

This looks vert useful - thank you!

A couple of queries please.

Referrers - would this be links via other websites / social media etc? Thinking yes...

To confirm - data will only be collected from when you installed analytics. So if we want historical data, we should download and store? i.e google analytics. Or run both concurrently until we are ready to drop google?

Many thanks,

Sue

6: Re: Analytics Testing (response to 5)
Posted by Joe Oldak on 14/04/26 12:01

Hi Sue,

Yes - referrals includes info on where the visitor came from - other websites, social media, web search, etc. It also includes self-referral which is a little bit annoying (i.e., links from your own site) but right now I'm not sure how to change that!

I have put this system live this morning - and yes it will only include data as of "now", no historical data.

I agree that running this and Google Analytics in parallel for a while to compare what you get is likely to be useful - though the data from the Voice analytics should be very similar. I doubt they will be identical as they do work in slightly different ways, and the Voice analytics are more privacy focused so don't have tracking cookies etc.

Here's an interesting comparison that someone did when they moved from Google Analytics to Goat Counter (which is the system that Voice analytics uses)

Thanks

Joe

7: Re: Analytics Testing (response to 6)
Posted by sue potter on 14/04/26 14:20

Thanks - interesting article - and I will be doing similar comparisons for 6 months or so.

Thank you Jo - this is v. useful for us.

Sue

8: Re: Analytics Testing (response to 6)
Posted by sue potter on 20/04/26 10:34

Hi Joe

Hope all's well.

Another couple of queries please

- how does the new analytics page differ from the site statistics data?

- is there a way to get/download the data into excel?

Thanks

Sue

10: Re: Analytics Testing (response to 8)
Posted by Joe Oldak on 22/04/26 09:58

I added some info about the new analytics and how it differs from the "old" site statistics in the Documentation: Reports

You can also ask Voicebot about it of course. It knows everything (ish) about Voice!

Currently there's no way to export the data though I will look into this. GoatCounter does have a CSV export functionality but it's not exposed in the Voice hosting of it. I'll investigate how useful it might be and how hard it would be to make it happen!

Thanks

Joe

11: Re: Analytics Testing (response to 10)
Posted by sue potter on 22/04/26 14:25

Thanks Joe - export would be useful!

Sue