2: Re: Adding a document to link to (response to 1)
Posted by Voice Admin on 22/09/21 16:24

I've not been able to reproduce this problem - maybe there was a temporary problem with your network connection?

Does the problem still occur for you?

Thanks

Joe - Voice Admin

3: Re: Adding a document to link to (response to 2)
Posted by Friends of Loxley Cemetery on 22/09/21 17:11

I'm still getting the same problem but now I get a different error message:

Error 503 Service Unavailable

Service Unavailable

Guru Meditation:

XID: 1445875100

Varnish cache server

4: Re: Adding a document to link to (response to 3)
Posted by Voice Admin on 22/09/21 17:21

Interesting, and strange!

How big is the document that you're trying to upload (in MB)?

Thanks

Joe - Voice Admin

5: Re: Adding a document to link to (response to 4)
Posted by Friends of Loxley Cemetery on 22/09/21 17:29

Just over 60mb. It's a Powerpoint file.

6: Re: Adding a document to link to (response to 5)
Posted by Friends of Loxley Cemetery on 22/09/21 17:29

Sorry, that should be just over 69mb

 

7: Re: Adding a document to link to (response to 6)
Posted by Voice Admin on 22/09/21 19:43

Currently the server running Voice has a limit of 50mb for individual file uploads, so I imagine this is the problem!

You could try shrinking the file size down before uploading it. Your users may prefer it too if the file is smaller as it'll be faster to download and be less effort for computers to display.

There are some suggestions here on shrinking powerpoint files. I haven't specifically tried any but it could be worth investigating!

Thanks

Joe - Voice Admin

8: Re: Adding a document to link to (response to 7)
Posted by Friends of Loxley Cemetery on 22/09/21 21:20

That looks like the answer - pity the error message didn't suggest that file size was the problem. The file is all images so I think I will have to remove some of them, though I might try compressing them just in case.

many thanks