General Support: photo edits not carrying through to web page
I uploaded an image that had been cropped from the original. In the Assets Library it appears as amended (i.e. cropped version) but when I insert the image into the web page, the original (uncropped) version is displayed. What is going on and how can I fix it?
To enable us to look into this could you please let me know some information. We'd like to know:
- The name of the community which you've seen the problem in
- The name of the image that you are trying to include in the page
- Whether you cropped it yourself using other software or you mean it was cropped by our system
- The web page that you are trying to insert the image into
Once we have this information we can take a look and determine what's happening in your situation.
Cambridge Open Systems' Support Team
Sorry for the long delay in replying!
I now have a (possibly) similar problem with a different photo on www.collischoralsingers.org. The photo (Sebastian Valentine) was supplied to me in portrait orientation. When I load it into the assets library it appears as landscape orientation. I can see no way of changing it back.
I have today loaded the photo (in the wrong orientation) onto the page where I want it to appear - Musicians - so it can be seen as a preview but not on the live website.