Posted by Cynthia on

I have inadvertently deleted a member of our site from the permissions list and so they cannot log in.   Also when they tried to re-register is said there was already somebody with the same details.

How can I re-instate them as a member.


Posted by Sorrel Parsons on

Hi Cynthia - you can 'invite others to join' again by going to users and permissions and putting in the member's email address. They will then need to follow the email link that gets sent to them and agree to be a member. This link will take them to their current Voice profile.

Your member is trying to create a new Voice profile by requesting membership, which is why they're being told there's somebody with the same details.

Hope that helps,


Kingston upon Thames Administrator.

Posted by Cynthia on

What a reliefe, thanks for your help