4: Re: Web Privacy and access problems (response to 3)
Posted by web.admin@winslowbowlsclub.org on 27/11/24 09:24

Thank you for the advice

I cannot see a difference between the domain names, whether with or without the www prefix to winslowbowlsclub.org, and therefore unsure what to change or where.

The domain name on the winslowbowlsclub admin page is winslowbowlsclub.org

The domain name on my squarespace account is also winslowbowlsclub.org

Please give further guidance.

5: Re: Web Privacy and access problems (response to 4)
Posted by Joe Oldak on 28/11/24 21:50

The settings for your site domain on Voice are correct. The problem is with the DNS settings on the domain itself.

This is something that is managed at the registrar where you bought the domain. Looks like the domain is registered at squarespace so you'll need to use their DNS admin pages to set the appropriate A records. (and remove the inappropriate ones!)

Details of the records to set are in the custom domain instructions.

Thanks

Joe

6: Re: Web Privacy and access problems (response to 5)
Posted by web.admin@winslowbowlsclub.org on 08/12/24 16:46

I am advised by squarespace that I need to change the DNS record, and add a custom DNS record

I need to have the CNAME record to do this.
Please advise
Thank you
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7: Re: Web Privacy and access problems (response to 6)
Posted by Joe Oldak on 08/12/24 17:01

Well if they're advising at as well as me then it must be true! :-)

If you want to use a CNAME then you can set it to e-voice.org.uk - since CNAME uses a domain name rather than IP address.

This will work fine with the www subdomain, however you shouldn't use a CNAME on the root domain (i.e., without www), so if you want this to work too then you'll have to use an A record.

For an A record the IP address is 83.136.248.56 - which is in the documentation page that I mentioned previously.

For consistency I'd use an A record for both www as well as the root domain, and then remove any other A records and CNAMEs in use.

Thanks

Joe

8: Re: Web Privacy and access problems (response to 7)
Posted by web.admin@winslowbowlsclub.org on 08/12/24 20:28

Thank you for your advice. I am a long way out of my comfort zone on this and appreciate your patience.

I have removed the sub domain, and focus on the root domain.

Therefore I will use the A record IP address in the domain IP address 83.136.248.56, and emove any other A records and CNAMEs in use.

Thank you for your support. I sincerely hope this will not cause additional problems but resolve the problem.

John Thorogood

 

9: Re: Web Privacy and access problems (response to 8)
Posted by Joe Oldak on 08/12/24 21:12

Yes - that should do it. Though I would keep an A record with 83.136.248.56 for the www subdomain, as that's pretty much standard and what people will expect to see.

Thanks

Joe