Well if they're advising at as well as me then it must be true! :-)
If you want to use a CNAME then you can set it to e-voice.org.uk - since CNAME uses a domain name rather than IP address.
This will work fine with the www subdomain, however you shouldn't use a CNAME on the root domain (i.e., without www), so if you want this to work too then you'll have to use an A record.
For an A record the IP address is 83.136.248.56 - which is in the documentation page that I mentioned previously.
For consistency I'd use an A record for both www as well as the root domain, and then remove any other A records and CNAMEs in use.
Thanks
Joe
Thank you for your advice. I am a long way out of my comfort zone on this and appreciate your patience.
I have removed the sub domain, and focus on the root domain.
Therefore I will use the A record IP address in the domain IP address 83.136.248.56, and emove any other A records and CNAMEs in use.
Thank you for your support. I sincerely hope this will not cause additional problems but resolve the problem.
John Thorogood
Yes - that should do it. Though I would keep an A record with 83.136.248.56 for the www subdomain, as that's pretty much standard and what people will expect to see.
Thanks
Joe