Hi Katie,

First up - do NOT change the nameservers. They should remain as ns1.kualo.net etc.

The nameserver settings tell the internet where to look to find the DNS settings for your domain. You should keep the defaults for your registrar unless you really really want to have your DNS settings managed elsewhere.

I've never used Kualo (indeed I hadn't heard of it until now) but presumably they have some sort of DNS management page as part of the domain settings. It's here, and not the nameserver setttings, that you need to go to add the A record for Voice.

(The idea of an A record should hopefully become clearer once you find the DNS settings page!)

This might be a relevant page on the Kualo knowledge base. (though I'm not sure because I've not used it!)

Thanks

Joe