1: Server Error - Email Preferences
Posted by Kev Cannings on 01/02/23 20:32

Hi Two issues that may (or may not) be related:

1) I've just added an entry to our news/ noticeboard. I'm subscribed to the feed with two accounts (email opt-in=Yes on the permissions tab), but neither recieved a notification (spam checked)

On the news app, I notice this link:

When I click here, there are no subscribers. so...

 

2) When I click "my account" -> "Email Preferences" to check if I can subscribe to the newsfeed specifically, I receive this message:

Server Error

There was a server error processing your request. We apologize.

 

Thanks, Kev

2: Re: Server Error - Email Preferences (response to 1)
Posted by Joe Oldak on 02/02/23 13:24

Hi Kev,

They are somewhat related, and are both now fixed (or in the case of the first issue, superseded).

The show email subscribers page in the weblog admin would have shown users who had subscribed to notifications from your weblog but not from your site. Since all notifications are now managed at the site level (using the opt-in on joining the site, or subsequently enabling notifications from your account pages) this is no longer relevant, so I've removed it.

The second thing, the error on your Notifications page, was due to having an active notification on the Surveys package that has now been disabled (e.g., because it was inside the Private Area that you disabled). I've now fixed this bug.

Thanks for letting me know about these things!

Joe

3: Re: Server Error - Email Preferences (response to 2)
Posted by Kev Cannings on 02/02/23 15:19

Thanks Joe. Is there a way to tell if the news article has sent an email notifications to subscribers? I've just unpublished and republished but I'm not seeing anything in my inbox. Is there a long delay and I need to be patient or is something else happening? I don't want to spam everyone whilst I figure this out, but I would like the users to see the message - That will help me get more people on board with the changes I'm making to the website.

4: Re: Server Error - Email Preferences (response to 3)
Posted by Kev Cannings on 02/02/23 15:21

Ignore - email took a while to arrive. No need to reply. Thanks, and all good!

5: Re: Server Error - Email Preferences (response to 4)
Posted by Kev Cannings on 04/02/23 10:35

Hi Joe, sorry to come back to this. I just added a new news entry here  It I don't think any email notifications went out. Added yesterday, so should have gone by now. Is there a setting I've missed? anyway to check what I've done wrong? Post in question is this:

https://e-voice.org.uk/manningtreeanddistrictphotographicsociety/news/one-entry?entry_id=47312470

 

Thank, Kev

 

6: Re: Server Error - Email Preferences (response to 5)
Posted by Alan-Parry (Euphonix Admin). on 04/02/23 11:53

Hi Kev

There may be a simple solution, when you opt for email notifications have you changed the drop-down list in the corresponding right-hand column from weekly to instant?  It's a common problem I encountered with my members getting detailed emails.

Best wishes 

Alan

7: Re: Server Error - Email Preferences (response to 6)
Posted by Kev Cannings on 04/02/23 12:16

Thanks Alan - a good shout, but I have two accounts both set to instant (double checked just in case). Neither received the noticification.

8: Re: Server Error - Email Preferences (response to 7)
Posted by SVH_Webmin on 04/02/23 14:35

I have a WordPress site I manage and once a post has gone the email system marks it as "done" and even if I change or unpublish it wont send again. Try copying the content to a new post and then hit publish

9: Re: Server Error - Email Preferences (response to 8)
Posted by Kev Cannings on 05/02/23 09:09

Thanks for this. I just unpublished and republished the post and that triggered the email notification. I'm unsure why the original publish didn't trigger a notification.