1: Notifications links not working
Posted by Sorrel Parsons on 22/02/13 14:00

Hi,

Kingston Citizens Advice Bureau's website for internal use http://e-voice.org.uk/kcab/ has problems with its notification emails. External links work fine in the email that's received, but not any internal links to documents (I'm not sure about internal links to pages), which I've tested myself. I've also tested KVA and our test site and I'm not having the same problem. No other groups have reported problems with their notifications. 

In addition to this I'm not receiving their notifications email, despite having changed my account preferences to receive instant updates when they add data to their noticeboard.

Is there something we're doing wrong internally or is there anything that you can help with?

Many thanks in advance,

Sorrel, Kingston Portal Administrator 

2: Re: Notifications links not working (response to 1)
Posted by Voice Admin on 25/02/13 09:40

Could you forward one such email to admin@e-voice.org.uk (with no editing etc) so that I can have a closer look at the links?

Thanks

Joe - Voice Admin

3: Re: Notifications links not working (response to 2)
Posted by Sorrel Parsons on 26/02/13 13:24

Will do Joe.

Thanks,

Sorrel

4: Re: Notifications links not working (response to 3)
Posted by Voice Admin on 28/02/13 11:03

I believe this is now fixed. The problem was that some URLs in the content don't work outside the context of the website because the email program doesn't know what domain the link refers to.

So now all links in email messages that don't have the full domain name on them will be replaced with one that does.

e.g., when sending an email if it spots a URL like /help/forums then it'll replace it with http://e-voice.org.uk/help/forums

Thanks

Joe