1: Password not accepted – unable to reset.
Posted by Peter Marlow Bowls on 11/08/23 15:33

Carol McIntosh, a member of Marlow Bowls Club is included in the list of members with the e-mail address - carolamci@aol.com.

The system is not accepting her password and when she uses “Forgotten your password” to get a reset, she is not receiving a link back.

I have asked her to check junk / spam, but she says she is not receiving anything.

She has suggested I delete her from the site members, but that will still leave her with a Voice account.

Can you help?

2: Re: Password not accepted – unable to reset. (response to 1)
Posted by Alan-Parry (Euphonix Admin). on 11/08/23 16:20

Hi Peter

Have you checked her email on the system is the same as as the one you are quoting in the message?

Just a quick thought.

Regards

Alan