General Support: Can no longer upload pdf files
I was previously able to upload pdf files to the documents section of the assets library, but can no longer do this. The server begins the upload process, then - after several seconds - displays the message...
"There was a server error processing your request. We apologize."
Any assisance would be appreciated.
It seems your computer is trying to upload the PDF as a generic "downloaded file" file type, rather than as a PDF.
Try renaming the file to ensure it has a .pdf file extension and try again.
Joe - Voice Admin
I've only just managed to try uploading from a different computer - and the upload was fine.
Thanks for the info re my computer. I've tried renaming - in all instances it gives the file extension as .pdf prior to upload; intended uploads always open as pdfs when I check them on my computer just prior to uploading; the asset library interface gives .pdf as the upload file just before I press 'Save and Publish.'
My computer seems to changes its mind at the very last moment, lol!
The files upload as pdfs elsewhere on the cloud; I can host them elsewhere and hyperlink.