1) Can I request a booking from this website?
Look under the tab on the home page "Event First Aid" where you will find a QR code, a Word doc. or a PDF
2) What is the process for making a booking enquiry?
Once the booking request is filled in, see Q1. Email it to iandaveyecfaev@gmail.com we will then provide a quote. Let me know if this is acceptable. If so we will email confirmation of the booking
3) How long do you take to respond to requests?
We will try to give a response on the same day if possible
4) Will a booking enquiry commit me to your services?
No, not until the emailed quotation is accepted by the organiser and it is confirmed by ECFAEV
5) Can I query the quote?
Any questions or for any clarification, email iandaveyecfaev@gmail.com or phone 07989 272899
6) When will we be required to pay the invoice?
An invoice is issued after the event, unless requested earlier. To be paid in 30 days please
7) Will you supply your Public Liability Insurance (PLI) insurance upon request?
Of course, if requested
8) Will you recommend the number of staff/crew I will need at my event?
The number of volunteers would be based on the organisers risk assessment
9) Do you make profits on your events?
No, we are a not for profit charity
10) Are there full-time employees in the charity?
No persons are employed by ECFAEV
11) Can you supply treatment centres?
Our treatment centres are industrial grade gazebos and are taken to large events inside the ambulance. Volunteer's cars cannot carry the gazebo and all required equipment for the treatment centres
12) Is there a penalty if the times I request your services are for longer than the quoted hours?
Not in the case of an emergency occuring when we were due to finish. If however the event overruns and could not have finished in the quoted hours then there is a penalty. This information is in the Ts & Cs with the booking enquiry form
13) Will you leave the event when you have completed the times requested by us?
If there is no emergency, volunteers may have made other arrangements or events/private engagements at home. Extended hours will need to be agreed by ECFAEV
14) Am I allowed contact details for a team leader?
Upon request
15) Do your volunteers have radio communications?
Volunteers have two-way radios (not walkie talkies) depending on the size of the event
16) Would volunteers rescue casualties from water?
No
17) Would volunteers have defibrillators?
Defibrillators are provided at every event alongside, other emergency equipment sometimes including oxygen and nitrous oxide