Services and Activities 


Information, Advice, and Advocacy including Casework in English-Bosnian-Serbo-Croat languages on Welfare Benefit Rights, Housing, Health, and Community Care provide beneficiaries with easily accessible support and early intervention services.

Person-centred support service provides a holistic approach, addresses multiple needs and empowers beneficiaries to become independent. Besides advice and assistance, we give support in areas like getting online, budgeting, benefits checks and income maximisation, concessionary transport costs, housing repairs and referral for specialist support such as repossession, evictions, bailiffs, utility disconnection and debt repayments.

By appointment only: Mondays and Tuesdays, between 9.30 am - 1.00 pm and 2.00 pm - 5.00 pm

To make an appointment, please call 020 8459 4201 (the phone calls are answered only on Mondays and Tuesdays during service hours, as stated above).

Address: Bosnia and Herzegovina Community Advice Centre, rear of 108 High Road Willesden, London, NW10 2PP


Outreach Welfare Benefits Advice services at Willesden Green and Harlesden libraries (Brent Hubs Willesden and Harlesden) for the wider Brent community; working with Brent Council and local organisations and providing a joined-up response to the needs of the local community.

Outreach service operates on a first-come, first-served basis, between 9.30 am - 1.00 pm and 2.00 pm - 5.00 pm on the following days and locations:


  • Mondays at Willesden Green Library, 95 High Road, Willesden, NW10 2SF
  • Wednesdays at Harlesden Library, 49A Craven Park Road, London, NW10 8SE


Food Bank Vouchers: BHCAC staff are authorised by Sufra NW London Food Bank and Ealing Food Bank to give food vouchers to people who need emergency food and toiletries. For a food voucher, please speak to a member of BHCAC staff when you access one of the services stated above. 


Welfare Benefits Training: increasing the knowledge on rights and entitlements and helping beneficiaries navigate the benefits system. The next training is scheduled for July 2024. To express an interest, please email us at 


Money Management Workshops:  developing financial literacy skills, budget management, identification of savings (i.e., discounts with utility providers), debt avoidance and future planning. The next workshop is scheduled for July 2024. To express an interest, please email us at


Social Club run by volunteers provides older beneficiaries with opportunities for social interaction; reducing isolation and loneliness. Activities include lunches, talks, music, poetry, chess and domino competitions. 

Wednesdays, between 2.00 pm and 5.00 pm. To join the club, please email us at

Closed from mid-July to the end of August & over Christmas and New Year holidays


Social and Cultural Events: involving older beneficiaries in organising events to reduce social exclusion and promote gender equality, culture and positive interaction with the wider community. Events in 2024: Celebration of International Women's Day, 2 March 2024; Christmas party in December 2024. To express an interest, please email us at


Volunteering Opportunities and Training: developing beneficiaries’ skills in community work to support people using BHCAC’s service. By application, interview, reference and DBS check. For an application form, please email us at





Bosnia and Herzegovina Community Advice Centre

Charity Registration Number: 1085815