Information, Advice and Advocacy including Casework in English-Bosnian-Serbo-Croat languages on Welfare Benefit Rights, Housing, Health and Community Care provide beneficiaries with easy accessible holistic support and earlier intervention service.

General Help

Drop-in: 15 minutes for each client on Mondays, between 9.30-12.30 hours.

By appointments only: Mondays, between 14.00-17.00 hours and Tuesdays, between 9.00-13.00 and 14.00-17.00 hours.

To make an appointment, please call 020 8459 4201 (the phone calls are answered only on Mondays and Tuesdays during the service hours, as stated above).

Address: Bosnia and Herzegovina Community Advice Centre, rear of 108 High Road Willesden, London, NW10 2PP.


Outreach Welfare Benefits Advice Service and Support at Harlesden Hub for the wider Brent community: working with Brent Council and local organisations and providing a joined-up response to the needs of the local community.

Outreach service provides targeted and independent support to individuals and operates on first come first served basis on Wednesdays and Thursdays, between 10.00 -17.00 hours.

Address: Harlesden Library, 49A Craven Park Road, London, NW10 8SE.


Food Bank Vouchers: BHCAC staff are authorised by Sufra NW London Food Bank to give food vouchers to people who are in need of emergency food and toiletries. For a food voucher, please speak to a member of BHCAC staff when you access one of the services stated above. 


Quarterly Newsletter in Bosnian-Serbo-Croat language informs beneficiaries and keeps them connected to the organisation. By post to beneficiaries home address. 


Floristry Classes in partnership with Brent Start (Brent Council): developing new and creative skills and improving mental health. Mondays, between 14.00-17.00 hours. Beneficiaries contribute £2.50 per class. To join floristry classes, please email us on


Social Club run by volunteers provides beneficiaries with opportunities for social interaction. Activities include lunches, talks, music, poetry, chess and domino competitions.

Wednesdays and Sundays, between, 14.00-20.00 hours. To join the club, please email us on


Group Talking Therapies: enabling beneficiaries to manage psychological crisis. These therapies are for older beneficiaries who speak very little or no English. Facilitated by bi-lingual (English-Bosnian-Serbo-Croat languages) Clinical Psychologist on Saturdays (16th, 23rd & 30th November and 7th December 2019, 11th & 18th January 2020) between 13.00-15.00 hours. To join the group or refer someone, please email us on


Walking Activities: encouraging older and/or disabled beneficiaries to increase and develop physical activity. Gentle group walks lead by volunteers with a cafe stop at the end: Spring 2020. Dates to be announced by end of January 2020. To express an interest, please email us on


Benefit Appeals Training, Financial Capabilities and Digital Workshops: helping beneficiaries navigate the system, address financial problems and digital exclusion. Next training and workshops are planned for Spring 2020. Dates to be confirmed in advance. To express an interest, please email us on


Events: involving beneficiaries in organising events to promote culture and positive interaction with the wider community. Events in 2019: Celebration of International Women's Day on Saturday, 9 March 2019 from 3 pm until 9 pm at BHCAC's premises (rear of 108 High Road Willesden, London, NW10 2PP). The event will include; presentation of floristry arrangements made by beneficiaries, entertainment, lunch and refreshments. Summer BBQ at BHCAC's premises on Saturday, 15 June 2019 from 4 pm until 9 pm. Launch of Independent Final Evaluation BHCAC's Resilience Project (2016-2019) at BHCAC's premises on Friday, 15 November 2019 at 3 pm. The event will include the powerpoint presentation of Resilience Project, evaluation findings and learning. Light refreshments will be served. Annual General Meeting on Saturday, 7 December 2019 at 2 pm at BHCAC's premises. Christmas Lunch on Friday, 20 December 2019 from 2 pm until 8 pm at BHCAC's premises. The event will include lunch, refreshments and entertainment. Further events in 2020: dates and venues to be confirmed in advance. To express an interest, please email us on


Volunteering Opportunities: developing beneficiaries’ skills in community work to support people using BHCAC’s service. By application, interview, reference and DBS check. For an application form, please email us on






Bosnia and Herzegovina Community Advice Centre

Charity Registration Number: 1085815