September 2018

CASE STUDY- Improved quality of life for Mr M

This case study is only one example which provides insight into our work with individual who experienced multiple disadvantage. 

Background

Mr. M is in his 40s, living in Harlesden, London borough of Brent. In early December 2017, Mr. M became homeless having separated from his wife.

As a way of background, 2 years prior to the relationship breakdown Mr. M had a motorbike accident whereby he suffered serious injuries resulting in permanent disability which meant he was unable to work, this in turn had an impact on his mental health and over the course of the two years the relationship between Mr. M and his wife broke down. Between December 2017 and April 2018 Mr. M stayed with friends and ultimately ended up rough sleeping in his car.

In August 2018, Mr. M attended Harlesden Community Hub service where Sessional Adviser from Bosnia and Herzegovina Community Advice Centre saw him. Mr. M stated that he received a Personal Independence Payment (PIP) renewal pack and hoped to receive assistance with completing the same, as the PIP payments had stopped. During the course of the meeting it became clear that Mr. M was now living in temporary accommodation, he did not have any money, was not in receipt of any Welfare Benefit payments, suffered from depression and had serious physical disability as well as Type 1 Diabetes. Mr. M stated that he had been in receipt of Employment and Support Allowance (ESA) but this stopped following a missed health assessment appointment in February 2018. Mr. M stated that he was still awaiting a new health assessment appointment.

Actions

Due to danger posed by his health condition and the fact that Mr. M had already once before been in a diabetic coma for a week, the Sessional Adviser from Bosnia and Herzegovina Community Advice Centre issued Mr. M with Sufra NW London food bank vouchers to address the immediate need for food.

The Sessional Adviser further assisted Mr. M by helping him to complete his PIP renewal pack.

Furthermore, Mr. M and Sessional Adviser contacted Department for Work and Pensions (DWP) to make a claim for ESA and or establish what had happened to his previous entitlement to ESA.

The Sessional Adviser was advised by DWP that Mr. M had missed his health assessment appointment; however they did not have anything on the system to indicate that Mr. M’s request for new appointment was actioned. The Sessional Adviser sought Mandatory Reconsideration of the decision to suspend as the reason Mr. M had missed his appointment was because he did not receive the letter informing him of the assessment as he was not living at home, he was rough sleeping and vulnerable at the time.

As Mr. M could not get an advance on a new ESA due to the suspended old claim, Mr. M was assisted to make an online claim for Local Welfare Assistance from Brent Council.

Furthermore, over the course of next two months; a homelessness application based on medical need was completed and a claim for Severe Disability Primium request was made.

Results

  • Mr. M was grateful to receive groceries from Sufra NW London food bank.
  • Mr. M was grateful to receive Local Welfare Assistance from Brent Council whose team was understanding and efficient in processing Mr. M’s claim.
  • Mr. M was successful in having his Employment and Support Allowance reinstated and awarded backdated payment from the day the ESA was stopped receiving backdated payment of missed ESA in the sum of £3,544 plus £110.75 per week going forward.
  • Mr. M successfully renewed his entitlement to Personal Independence Payments, receiving backdated payment of missed PIP in the sum of £3,745.60 plus £117.05 per week going forward.
  • Mr. M was successful in moving to a property on the ground floor which was more suitable to his medical needs.
  • Mr. M was awarded Severe Disability Primium a lump sum of £2,057.60 backdated payments and £64.30 per week going forward.
  • Mr. M, with the Bosnia and Herzegovina Community Advice Centre’s advice and assistance secured his benefit entitlements and gained in total £9,347.20 (to date).

 

Outcome-project specific

Mr. M reported increased knowledge about Welfare Benefit Rights and support available, increased income and feels more confident to prevent problems arising in the first place or occurring. 

Welfare Advice Project funded by Brent Advice Fund (Brent Council)

Bosnia and Herzegovina Community Advice Centre

Charity Registration Number: 1085815