Volunteer Evening Technical & IT Support Assistant

Role Title: Volunteer Evening Technical & IT Support Assistant

Location: Birmingham Studio (Druids Heath) / On-Site Evening Duty

Commitment: Evening shifts (aligned with live music broadcasts)

About the Role:

Live music shows, phone-ins, and digital requests put a unique demand on our studio gear and networks at night. We are recruiting a Volunteer Evening Technical & IT Support Assistant to join our dedicated Tech Team during our prime broadcasting blocks. In this role, you will be the dedicated on-site tech expert for the night, ensuring that when an Volunteer Evening Show Producer hits a software glitch, a mixing desk issue, or a streaming failure, it is diagnosed and fixed immediately so the music never stops.

Key Responsibilities:

Provide dedicated, live IT and technical troubleshooting during evening broadcast slots to minimise on-air disruptions.
Support evening teams with specific music-show needs, such as setting up extra microphones for studio sessions or configuring phone-in lines.
Monitor the station’s evening streaming servers, local network stability, and automated playlist playout systems.
Work alongside the 2 Evening DSMs to ensure all studio computers, monitors, and broadcast processors are safely powered down or set to automation at lockout.
Document any persistent technical bugs or hardware faults in the tech log for the daytime team to review.

What We Are Looking For:

Hands-on experience in IT support, audio engineering, or system troubleshooting, with a solid understanding of audio routing.
A logical problem solver who can fix technical faults calmly and quickly while a live show is playing out.
Reliable availability for evening studio shifts and a passion for supporting community music radio.