South West Trains (SWT) has pledged to improve its communications with passengers, after a number of incidents during last week’s snow storms left people confused and without information. For example, passengers at Worcester Park station were waiting for up to an hour-and-a-half for a train to Waterloo on Wednesday evening, even though the departure boards indicated that trains were running on time.
10:25, 15 Jan 2010
by Matthew Rees