The Challenge

At 56, Suraj (not his real name) faced multiple serious health issues. Living on a meagre Universal Credit, he struggled to make ends meet. The wrongful denial of his Personal Independence Payment (PIP) left him feeling invalidated and hopeless.

“It felt like they were saying I wasn’t ill.”

The rejection left him isolated, anxious, and uncertain about his future. Suraj’s experience highlights the struggles many face when navigating a complex benefits system alone.

Our Approach

Recognising the injustice, our dedicated team stepped in to provide support:

• Reviewed medical evidence in detail, ensuring nothing was overlooked

• Prepared a strong tribunal case, presenting all supporting documents clearly

• Advocated on Suraj’s behalf, guiding him through the process and providing reassurance

The Outcome

Our intervention delivered life-changing results:

• Tribunal overturned the initial PIP decision

• Higher rate awarded for both Daily Living and Mobility components

• One-off backdated payment: £11,402

• Monthly income increased by £737.20 (+35%)

Additional benefits:

• Five-year Limited Capability for Work and Work-Related Activity status, removing pressure to seek work he was unable to do

• Disabled Persons Freedom Pass, restoring mobility and independence

The Impact

“I would not have been able to do it by myself.”

Suraj’s journey from despair to renewed dignity and financial security demonstrates the life-changing power of expert advice and advocacy. With the right support, people can regain stability, independence, and hope.