Bosnia and Herzegovina Community Advice Centre (BHCAC) was set up in 1997 and registered as a charity on the 26th of March 2001.

It is unique in providing holistic and continuous support on multiple and complex issues faced by disadvantaged and marginalised people, developing a long-term relationship with its service users

Vision

A society in which individuals and communities we serve can thrive. 

Mission

To improve the lives of disadvantaged and marginalised people and help them escape poverty.

Values

Our core values are at the heart of how we work.

They represent the feeling we want people to get when they work with us, and they guide the decisions we make as individuals and as an organisation.

Inclusive

We are warm, welcoming and approachable in all we do. We are inclusive and care for individuals who are excluded or marginalised.

Accountable

We believe that BHCAC must be an organisation that demonstrates the highest degree of accountability to our members, beneficiaries, funders and the community at large. Our accountability is underpinned by honesty and transparency.

Collaborative

BHCAC believes that multiple and complex issues faced by individuals cannot be addressed in isolation. Sectors and communities all have a role to play.

Collaboration with others is key to addressing the problems in our community. 

Preventative

We believe that addressing issues at the earliest possible stage prevents crises and enables people to fulfil their potential.

Based on our experience, we know that issues faced by individuals are multifaceted and interlinked; that is why, through our holistic approach and person-centred support, we can prevent future crises.

Responsive

BHCAC is at the heart of the community. We are often the first to identify and respond to newly emerging local needs.

We collect regular data on users' needs and monitor trends in service delivery so we can adopt and quickly address new and emerging needs of the community.