Our Quality Commitments

Accredited. Ethical. Independent.
Our advice services meet nationally recognised standards that ensure reliability and professionalism.

📌 Advice Quality Standard (AQS) — since 2015
📌 Investors in People — since 2005
📌 Practical Quality Assurance System for Small Organisations (PQASSO) Level 2 — since 2004

🔒 Safe & Accountable Services

 

We protect the people we support through strong governance and secure systems:

  • 🔐 Encrypted case management via AdvicePro
  • 🧾 Independently examined accounts
  • 📊 External evaluations for large projects
  • 🛡️ Comprehensive insurance
  • 👥 DBS‑checked staff, volunteers and trustees

Your support is always handled with care and responsibility.

🤝 Connected to Our Community

 

We work closely with respected sector leaders including:

Collaborating with these organisations strengthens our impact across Brent.

 

🌱 Why It Matters

Quality standards, strong governance, and close collaboration with respected sector partners all contribute to better outcomes for the people we support.
Together, these elements help individuals and families to:

✔ Access the support they’re entitled to
✔ Prevent crisis situations before they escalate
✔ Rebuild independence, confidence and long‑term stability

By combining accredited advice with strong community partnerships, we create stronger support pathways and deliver better results for people across Brent.

Find out more about our work