Our support is backed by recognised standards and secure, transparent practices you can rely on.
Our Quality Commitments
We believe that trust is earned through consistent professionalism, integrity and accountability.
That’s why our services are built on strong, externally recognised quality standards:
- Accredited with the Advice Quality Standard since 2015.
- Proud Investors in People organisation since 2005.
- Achieved Level 2 PQASSO quality mark since 2004.
Safe and Accountable Services
- Secure data handling through AdvicePro.
- Independently examined accounts and externally evaluated major projects.
- Comprehensive insurance and up-to-date DBS checks for all staff, volunteers and trustees.
These accreditations demonstrate our commitment to delivering advice and support that is professional, ethical, independent and effective.
Connected to Our Community
We stay informed and collaborative through memberships with:
- Child Poverty Action Group
- Advice UK
- Brent Hubs Partnership
- Brent Advice Thematic Group
- CVS Brent.
Why It Matters
These standards ensure the support you receive is professional, trustworthy and centred on your wellbeing. Every time you reach out to us.
