Statement of service

Red Sun is a charity organisation works mainly with Middle-Eastern communities, speakers of (Kurdish, Arabic, Farsi and Turkish) languages and other newcomer communities. RS delivers Information Advice and Guidance to Refugees, Asylum Seekers, Migrants and their families in Birmingham. We support, encourage and ease the integration of service users and communities we represent through a range of IAG services such as Employment, Education and Training, Interpreting and translation, cultural event and awareness. We also sign post service users to other organisations for provision of Welfare Benefits, Health Care and Immigration advice. 

The information advice and guidance is impartial and is there to give service users the support needed to help them make informed decisions about future education and employment plans. The IAG advice is available by calling the switched board on will be referred to an appropriate advisor with an appointment. Our experienced advisors, trainees, volunteers and outreach staff/members are ready to support service users with finding the barriers that are preventing you from entering the UK labour market and to form an agreeable action plan that can support you with job search, completion of CV, completing job application forms, interview techniques/practice, finding the path that can be of assistant in improving your English language such as ESOL, training and further/higher education to gain UK qualifications. Our staff members are bilingual in Kurdish, Farsi, Arabic and English languages. If we are unable to meet your needs internally, we will signpost or refer you to alternative service provisions.   

Our services are provided in accordance to the Red Sun policies and procedures especially the Confidentiality, Discrimination, Data Protection and Health & Safety. Our service operates to the National IAG (Information Advice and Guidance) Board-Principles of Coherent IAG Service Delivery Standards, a copy of which is displayed in our offices. 
Red Sun works and encourages volunteers to join our established and experienced team to deliver IAG advice. You can contact the switch board on and ask for a volunteer application pack to be posted or emailed to you within a time frame.         

We constantly seek to improve our services to service users and your feedback is an important and valued part of this process. Your opinion may be offered in various ways; such as questionnaires, email request, telephone and face-to-face interviews. Results of theses are evaluated and used to update and keep our services at the forefront of meeting the organisations needs. We also welcome complaints and will make sure that they are dealt with according to the organisation’s Complaint Policy in place.       
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