Coronavirus (COVID-19) information 

Kingston Bereavement Service recognises its duty of care to all those who use our bereavement services, and volunteer or work for the charity. In light of the Covid-19 coronavirus pandemic, please find below the latest information and guidance with regard to our service. 

KBS will follow government advice relating to the coronavirus pandemic to which all our staff are required to adhere. 

We will continue to carefully monitor the situation and provide updates accordingly. We apologise for any inconvenience that changes we make to our service may cause but hope that you will understand that the safety and wellbeing of those who provide and access our service is paramount.

We are continuing to offer a service to our clients but we are unable to see anyone face to face at the moment. 

As we’re sure you are aware, times were very hard for charities before the Covid-19 pandemic hit. 

At Kingston Bereavement Service we have successfully carried on offering our service during the current crisis, by offering telephone and video counselling 

Unfortunately with the difficulties faced by all those in the voluntary sector, we are finding it increasingly difficult to secure funding and we have had to take the difficult decision to begin charging for our services in the New Year 2021; we will confirm the date nearer the time. 

Charging will be on a sliding scale as detailed below but it is important to note that we will never turn anyone away for purely financial reasons. 

Income below £9999 - £5 per session 

Income   £10k - £15k - £15 per session 

               £15k - £24k - £25 per session 

               £25k - £34k - £40 per session 

               £35k - £44k - £50 per session 

               £45k - £54k - £60 per session 

               £55k - £64k - £65 per session 

               £65k and above - £70 per session  

All assessments will be charged at a rate of £25.

Please note this only applies to the adult service.

KBS Privacy Promise

We promise to:

  • Keep your data safe and private
  • Never sell your data
  • Only use your data for its intended purpose
  • Erase your data on request


Kingston Bereavement Service gathers and retains personal data about clients in order to assist all staff and volunteers to work effectively on the client’s behalf.  This personal information will be kept securely and only be shared with others after a client has given specific and written consent.  Exceptions to this are covered in the At Risk Procedure, where there is a danger to either the client or their dependents. 



Aftercare Support Group

We occasionally run an Aftercare Support Group at the KBS offices once a month, for a period of six months. The group is facilitated by experienced counsellors and is for clients who have finished their individual counselling at KBS.

The main goal of a bereavement support group is to break the isolation grief can impose on all of us.  Participants have a chance to meet other people who are experiencing a significant loss and to share what works and what does not work.   Different topics will be discussed according to need.

Click here to read about what we have been doing in the last year.