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Services Directory

This directory contains information, useful web links and contact details for many services

that are available to people in the UK.

The list is split into the same categories as the rest of the website, so you can either click

on one of the headings to automatically scroll to that section, or just scroll through the

page yourself.

Living in the UK

British Telecom

British Telecom (BT) is Britain's largest provider of telephone services.

http://www.bt.com/

Tel: 01924 461126

Children and Young People Services

This is a service which deals with all things relates to young people and

children in North Lincolnshire. These things include schools, support for children

with disabilities and adoption and fostering.

http://www.northlincs.gov.uk/NorthLincs/ChildrenAndYoungPeople/

Children and Family Services Office
5-7 Cliff Gardens
Scunthorpe
DN15 7PH

Tel: 01724 296500

Citizens Advice Bureau

Citizens Advice Bureau provides free and impartial advice on a persons

rights and responsibilities. These can include legal and monetary issues, immigration advice

and the advice and information

given is confidential.

http://www.northlincs.gov.uk/NorthLincs/Advicebenefitsandemergencies/CAB/

http://www.citizensadvice.org.uk/

Citizens Advice Bureau
12 Oswald Road
Scunthorpe
North Lincolnshire
DN15 7PT

Tel: 01724 848645

Contact a Family

Contact a Family is a support service for families with disabled children. They offer free

information and advice, no matter what the type or severity of the disability.

http://www.cafamily.org.uk/

Tel: 0808 808 3555
Email: helpline@cafamily.org.uk

Council Tax Recovery

http://www.northlincs.gov.uk/NorthLincs/CouncilandDemocracy/counciltax/Enquiries.htm

The Council Tax Recovery Unit
PO Box 40
Hewson House
Station Road
Brigg
DN20 8XB

Tel: 01724 296113
Email: recovery@northlincs.gov.uk.

Interpretation and Translation Services

North Lincolnshire Council offers a translation service that can be accessed by calling the

appropriate number to your language.

http://www.northlincs.gov.uk/NorthLincs/Accessibility/TranslationService/

Telephone Numbers:
Arabic: 08000 193530
Bengali: 08000 193531
Cantonese: 08000 193532
Hindi: 08000 193533
Kurdish Sorani: 08000 193537
Polish: 08000 195587
Portuguese: 08000 193538
Punjabi: 08000 193539
Russian: 08000 195586
Somali: 08000 193540
Urdu: 08000 193541

North Lincolnshire Council - English for Speakers of Other Langauges (ESOL) providers

Adult Education deal with many of the ESOL classes, with Crosby Local Link also doing some.

Crosby Local Link has the classes, run by John Leggott College, but located at the link.

Brumby Adult Community Learning Centre telephone: 01724 747200

Crosby contact telephone: 01724 296876

Email: adulteducation.enquiries@northlincs.gov.uk

The Pods

The Pods
Ashby Road
Scunthorpe
North Lincolnshire
DN16 1AA

Email: thepods@northlincs.gov.uk.

Telephone and booking line opening hours

Monday to Friday - 8.30am to 7pm
Saturday and Sunday - 8.30am to 5.30pm
August bank holiday - 9am to 3pm

Tel: 01724 291900

Facilities:

Eight lane, 25 metre swimming pool
Teaching pool
Six court sports hall
85+ station gym over two levels with Life fitness gym equipment
Two fitness studios offering 50+ classes per week
Sauna, steam room and spa
Creche
Cafe
Meeting rooms

Reception opening hours

Thursday 7am to 9.15pm
Monday	7am to 9.15pm
Tuesday	7am to 9.15pm
Wednesday	7am to 9.15pm
Friday	7am to 9.15pm
Saturday	8am to 5.15pm
Sunday	8am to 5.15pm

Bank holiday opening hours are 9am to 3pm

More information:

Group fitness class programme

Karate

Leisure concession card

Little pea pods crèche

Prices

Sauna suite

Swimming lessons at The Pods

The development of The Pods and Central Park

The Pods pool programme - school holidays

The Pods pool programme - term time

North Lincolnshire Council - Leisure Centres

Leisure centres around the area offer a wide range of activities and services,

including swimming facilities, fitness classes and court rentals. Each leisure

centre offers different facilities.

http://www.northlincs.gov.uk/NorthLincs/Leisure/leisurecentres/

Ancholme Leisure Centre contact:
Tel: 01652 652031
Email: ancholme.leisurecentre@northlincs.gov.uk

Baysgarth Leisure Centre contact:
Tel: 01652 632511
Email: baysgarth.leisurecentre@northlincs.gov.uk

Bottesford Sports Hall contact:
Tel: 01724 282146
Email: bottesford.sportshall@northlincs.gov.uk

Epworth Leisure Centre contact:
Tel: 01427 873845
Email: epworth.leisurecentre@northlincs.gov.uk

Riddings Pool contact:
Tel: 01724 280666
Email: riddings.pool@northlincs.gov.uk

Addresses and other information available on the website provided.

North Lincolnshire Council - Leisure services, sport, play and community development

"We are committed to developing a modern leisure service by:

Increasing access to a wide range of leisure activities,

Targeting priority groups where there are traditionally low levels of participation,

Developing partnerships to improve health, education and physical activity,

Maximising use of existing facilities,

Providing developmental activities to enable all ages and abilities to stay involved in

sport and recreation" - quoted from Lincs 2 Leisure website.

http://www.lincs2leisure.co.uk/

North Lincolnshire Council
Leisure Services
PO Box 35
Hewson House
Station Road
Brigg
North Lincolnshire
DN20 8XJ

Tel: 01724 297270
Email: community.recreation@northlincs.gov.uk

Libraries and Information Service

library

The council's libraries and information service offers an extensive range of services to the local community.

We operate one central library, 14 branch libraries and a mobile library service. It is free to join. Library users can select from a wide variety of books and other materials in various languages. Many of our libraries offer free internet access for 30 minutes per day. To find out the opening times and facilities available at the libraries visit the your local library page.

If you have access to the internet, you can use our services from home or from any internet-enabled computer or phone. We also subscribe to a range of online resources that you can use for free, even when the library is closed. Visit our 24/7 Library - Online Reading Room.

The library service is your link with other local, regional and national libraries and specialist information services.

Find out more about North Lincolnshire Library and Information Services.

http://www.northlincs.gov.uk/NorthLincs/Leisure/libraries/

North Lincolnshire Central Library, Carlton Street, Scunthorpe, North Lincolnshire, DN15 6TX.

01724 860161

library.enquiries@northlincs.gov.uk

www.northlincs.gov.uk/libraries

Various. Please visit your local library page

North Lincolnshire Council - Registration of births, deaths and marriages

Births, deaths and marriages must be registered with the registration office.

http://www.northlincs.gov.uk/NorthLincs/Communitypeopleandliving/birthsdeathsmarriage/

Tel: 01724 843915

North Lincolnshire Multi Faith Partnership

The North Lincs Multi Faith Partnership is a forum dedicated to faith issues and raising

awareness and understanding of the diverse cultures and faiths within North Lincolnshire.

The partnership includes representation from public sector organisations (including the Council,

the current Mayor, Leader and Chief Executive),police, fire, health and voluntary organisations

and members of all the major faiths in North Lincs and cultures who have a common aim of

promoting faith awareness and harmony amongst our communities

http://www.northlincsmultifaithpartnership.co.uk/

Linda Smithson
c/o North Lincolnshire Council
Pittwood House
Scunthorpe
North Lincs
DN16 1AB

Tel: 01724 720360
or
Tel: 07717586001

Email: lindamultifaith@btinternet.com

Places of worship

Contact the Multi Faith Partnership for information on places of worship.

http://www.northlincsmultifaithpartnership.co.uk/faith-establishments-in-north/

Public Services

Common public service providers include British Gas (gas), npower (electricity),

Yorkshire Water, Anglian Water, Flood Warning and Television Licensing Service.

British Gas contact:
Tel: 0845 955 5510
Emergencies (gas leaks ect) tel: 0800 11 999

npower contact:
Tel: 0845 675 0425
Emergencies (power cuts etc) tel: 0800 375675

Yorkshire Water contact:
Customer helpline tel: 0845 1 24 24 24
Water leaks tel: 0800 57 35 53

Anglian Water contact:
Enquiries tel: 08457 91 91 55
Water leaks tel: 0800 771 881

Flood Warning tel: 0845 988 1188

Television License payment tel: 0870 241 6468

Social Clubs

There are many social and clubs and societies that operate throughout North

Lincolnshire.

http://www.northlincs.gov.uk/NorthLincs/Leisure/clubsandsocieties/

http://www.northlincs.gov.uk/NorthLincs/AtoZServices/SocialClubs.htm

Tel: 01724 860161.

Email: customerservice@northlincs.gov.uk

South Humberside Race Equality Council (SHREC)

The South Humberside Race Equality Council aims to create communities where people with racialequality

different ethnic backgrounds, faiths and cultures have chance to live in

mutual respect of each other. They provide access to the Black and Minority

Ethnic (BME) comunity for information sharing, they undertake casework

relating to discrimination, victimisation and exploitation. They also offer advice

on paying bills, accessing benefits, training and education, translation and

assistance on completing forms, administration and applications.

Support is offered in reporting hate crimes, and SHREC itself is a True Vision

Hate Crime reporting centre.

http://www.shrec.co.uk/

South Humber Racial Equality Council
146 Frodingham Road
Scunthorpe
North Lincolnshire
DN15 7NJ

Tel: 01724 851811

Email: shrec@hotmail.co.uk

The Crosby Community Association (CCA)

The CCA offers a free Welfare Benefits advice and guidance

service to the people of North Lincolnshire. Outreach service is

available to anyone unable to travel, such as the elderly or those

with severe disabilities. Services offered include: debt advice,

housing issues counseling service community mini bus children's holiday

activities and a drop in centrewhere you can sit and have a friendly

chat.

The Crosby Community Association
105-107 Frodingham Road
Scunthorpe
South Humberside
DN15 7JT

Tel: 01724 330022

Welfare Rights

The main places to recieve welfare advice is Jobcentre Plus and North Lincolnshire Council

for housing and council tax benefit advice, although some drop-in centres offer a welfare

rights advice service.

http://www.northlincs.gov.uk/NorthLincs/AtoZServices/WelfareRights.htm

Accommodation

Housing Service

North Lincolnshire Council no longer owns or manages council housing in North Lincolnshire. If you're looking for housing in North Lincolnshire please visit our finding a home page for housing options in the area.

North Lincolnshire Council’s housing service offers a range of housing services including information, advice and assistance on:

Church Square House

High Street

Scunthorpe

Housing Division: 01724 297587

Email: housing@northlincs.gov.uk

9.00 – 5.00 Mondays to Thursdays

9.00 – 4.30 Fridays

York Housing Association – Flexible Support Service for Black and Minority Ethnic Communities

A housing related support service.

The service is provided to customers who are from a BME community within there own homes or place of residence but can be provided in other settings. Examples of the type of support provided includes, claiming benefits, budgeting/debts/rent arrears, access to training education, leisure etc, establishing and maintaining a tenancy, safety and security in the home, move on aspirations, advocacy and communication, practical home care/skills in living, child care and education (schools).

Translation services can be provided.

Referrals can be self (in person) or through another agency.

http://www.yorkha.org.uk/index.php

York Housing Association, BME Flexible Support Service

15-19 Cole Street

Scunthorpe

North Lincolnshire

01724 868950

shelimali@yorkha.org.uk

www.yorkha.org.uk

Mon-Fri – 9.00-5.00

British Telecom

British Telecom (BT) is Britain's largest provider of telephone services.

http://www.bt.com/

Tel: 01924 461126

Council Tax Recovery

http://www.northlincs.gov.uk/NorthLincs/CouncilandDemocracy/counciltax/Enquiries.htm

The Council Tax Recovery Unit
PO Box 40
Hewson House
Station Road
Brigg
DN20 8XB

Tel: 01724 296113
Email: recovery@northlincs.gov.uk

Guinness Northern Counties

This service provides affordable housing for North and North East Lincolnshire.

http://www.ncha.co.uk/nchaweb

263 Frodingham Road
Crosby
Scunthorpe
DN15 7NS

Tel: 0845 605 9000

Hanover Housing

Hanover Housing Association provides self contained flats available to rent for people over 60,

most notably used as 'retirement flats'.

http://www.hanover.org.uk/

Hanover Housing Association
Hanover Gardens
Scunthorpe
North Lincolnshire
DN16 2PN

Tel: 01724 864608

North Lincolnshire Council - Local Links

The service offers help in using council services. There are Local Link offices in

Scunthorpe, Brigg, Barton, Ashby, Epworth, Crowle and Winterton (see list

below). Each office has staff who are trained to help customers use council

sevices including housing and council tax benefits, council tax enquiries, waste

enquiries and accesss to social services.

Staff can also sign post customers to other organisations such as Citizens

Advice Bureau.

http://www.northlincs.gov.uk/NorthLincs/Advicebenefitsandemergencies/

advicecentres/locallinkoffices/

Tel: 01724 297000
Email: customerservice@northlincs.gov.uk

North Lincolnshire Homes

"North Lincolnshire Homes is a Registered Social Landlord (RSL) that currently owns and

maintains almost 10,000 homes across the whole of the North Lincolnshire region. As a

registered charity, and a company limited by guarantee, we cannot trade for profit; meaning

that all income must be reinvested into the organisation to maintain homes, improve services

and finance new builds" - quoted from North Lincolnshire Homes website.

www.nlhomes.org.uk

North Lincolnshire Homes Customer Centre
15-19 Cole Street
Scunthorpe
North Lincolnshire
DN15 6QY

Tel: 01724 279900
or
Tel: 0800 032 6363

Public Health Office

The public health office is the first point of contact for any complaints from the public. They

provide a ride range of pest control services and prevent some nuisances from domestic premesis

including faulty drains and sewers and noise nuisances.

http://www.northlincs.gov.uk/NorthLincs/Environment/environmentalhealth/

Pest Control contact:
Tel: 01724 297000
Online reporting service : http://www.northlincs.gov.uk/AF/an/default.aspx/RenderForm/

?F.Name=CZtjWzpTEmn

Noise nuisance contact:
Tel: 01724 297000

Out of hours emergency environmental health issues contact:
Tel: 01724 276444

Public Services

Common public service providers include British Gas (gas), npower (electricity),

Yorkshire Water, Anglian Water, Flood Warning and Television Licensing Service.

The Lighthouse

The Lighthous is a project set up and run by New Life Church. "The purpose of The

Lighthouse is to provide a roof over peoples heads and a second chance at life by

giving them much needed skills, support and encouragement"- quoted from The

Lighthouse website.

They offer short term accomodation for those in need of it, and also have a skills

center where people can learn basic skills they need to help in finding employment

and housing.

http://www.lhouse.org.uk/

http://www.newlifechurch.co.uk/lighthouse.asp

The Lighthouse
203 - 205 Frodingham Road newlifechurch
Scunthorpe
North Lincolnshire
DN15 7NH

Supported housing contact:
Tel: 01724 868196
Email: supportedhousing@lhouse.org.uk

Life skills centre contact:
Tel: 01724 848942
Email: lifeskills@lhouse.org.uk

Welfare Rights

The main places to recieve welfare advice is Jobcentre Plus and North Lincolnshire Council

for housing and council tax benefit advice, although some drop-in centres offer a welfare

rights advice service.

http://www.northlincs.gov.uk/NorthLincs/AtoZServices/WelfareRights.htm

Working in the UK

Crosby Employment Bureau

"Crosby Employment Bureau is a not-for-profit social enterprise that seeks to provide

employment opportunities for residents within disadvantaged communities in order that they

can develop their skills and re-engage with the labour market. The organisation provides

conventional employment agency services, supplying trained and experienced staff in the following

areas: Clerical, Childcare, Catering and Event, Retail, Care, Cleaning, Interpreting and

translating, Construction and Industrial and warehouse.

Further services include: Helping Hand Créche servvice, Consultation and survey, Staff recruitment

and management and CV screening and competency-based interviewing" - quoted from Crosby

Employment Bureau website.

http://www.crosbyemployment.co.uk/

Crosby Employment Bureau
1-3 Laneham Street
Scunthorpe
North Lincolnshire
DN15 6LJ

Tel: 01724 844848
Email: jobs@crosbyemployment.co.uk

JobCentre Plus

Jobcentre Plus is a division of the Department for Work and Pensions. It aims to

help more people into paid work, help employers fill vacancies, and give people of

the working age the help and support that they need and are entitled to.

http://www.direct.gov.uk/en/Employment/Jobseekers/LookingForWork/index.htm

17 Crown Buildings
Scunthorpe
North Lincolnshire
DN15 6JT

Tel: 01724 274 444

Overpayment queries

Tel: 01724 296139

Voluntary Action North Lincolnshire (VANL)

Promoting, developing and supporting voluntary activity within the community.

This includes:

Development, support and representation for voluntary groups Vinvolved a specialised

volunteering service for 16-25 year olds, to help match individuals with the right

opportunity.

The Volunteer Centre, as above for those aged 26 plus.

A full programme of Training for indiviudals and voluntary groups

Equipment Loan

Financial Services for voluntary groups

It Services for voluntary groups

Room Hire

Street Talk

Empathy

Fresh Steps

www.vanl.org.uk

Voluntary Action North Lincolnshire

4 - 6 Robert Street

Scunthorpe

North Lincolnshire

DN15 6NG

Tel: 01724 845155

Worker Registration Scheme (WRS), UK Border Agency

"If you are a national of the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland,

Slovakia or Slovenia and want to work for one month or more for a United Kingdom

employer you must register under the WRS" - quoted from the Home Office UK Border

Agency website.

http://www.ukba.homeoffice.gov.uk/eucitizens/workerregistrationscheme/

Residency enquiries tel: 0845 010 5200

Education

Bilingual Diversity service

This is a service which provides extra support in schools for those pupils for who English is not their

first language.

http://www.northlincs.gov.uk/NorthLincs/Education/inclusiveeducation/DiversityService/

Shirley Barnett
Acting Head of Diversity Service
c/o Crosby Primary School
Frodingham Road
Scunthorpe
North Lincolnshire
DN15 7NL

Tel: 01724 280207
Email: Shirley.Barnett@northlincs.gov.uk

Crosby Employment Bureau

"Crosby Employment Bureau is a not-for-profit social enterprise that seeks to provide

employment opportunities for residents within disadvantaged communities in order that they

can develop their skills and re-engage with the labour market. The organisation provides

conventional employment agency services, supplying trained and experienced staff in the following

areas: Clerical, Childcare, Catering and Event, Retail, Care, Cleaning, Interpreting and

translating, Construction and Industrial and warehouse.

Further services include: Helping Hand Créche servvice, Consultation and survey, Staff recruitment

and management and CV screening and competency-based interviewing" - quoted from Crosby

Employment Bureau website.

http://www.crosbyemployment.co.uk/

Crosby Employment Bureau
1-3 Laneham Street
Scunthorpe
North Lincolnshire
DN15 6LJ

Tel: 01724 844848
Email: jobs@crosbyemployment.co.uk

North Lincolnshire Council - English for Speakers of Other Langauges (ESOL) providers

Adult Education deal with many of the ESOL classes, with Crosby Local Link also doing some.

Crosby Local Link has the classes, run by John Leggott College, but located at the link.

Brumby Adult Community Learning Centre telephone: 01724 747200

Crosby contact telephone: 01724 296876

Email: adulteducation.enquiries@northlincs.gov.uk

North Lincolnshire Council - Education Benefits

Some children are eligible for school transport if they meet certain requirements. They need to be

5-16 years old, attend the catchment or nearest school, and they live more than 2 miles from the

school if they are betwen 5 and 7 years old, and more than 3 miles away if they are between 8

and 16 years old.

Other children may qualify for the transport if they are unable to walk to school due to a disability

or special need.

Children from low income groups have extended rights to free transport.

CLothing grants are given to parents of children who are eligible for free school meals. These grants

are awarded once per child on first entry into primary school and once again upon entry into

secondary school.

Pupils are entitled to free school meals if their parents recieve income support, income based job

seekers' allowance or Employment Support Allowance. Also under child tax credit regulations, pupils

are entitled to free school meals if the parents have an annual income of under £15,575 or are not in

receipt of working family tax credit.

Post 16 students who continue to further education at college or a 6th form may be eligible to recieve

financial help with travel expenses.

http://www.northlincs.gov.uk/northlincs/education/schools/schooltransport/

http://www.northlincs.gov.uk/NorthLincs/ChildrenAndYoungPeople/FinancialSupport/grants/

http://www.northlincs.gov.uk/Northlincs/education/students/

School transport contact:
Tel: 01724 297218
Email: Schooltransport@northlincs.gov.uk

Benefit enquiry contact:
Tel: 01724 297217
Email: lorna.chadbourne@northlincs.gov.uk

North Lincolnshire Council - Social Services Special Needs in Education

"The council has a policy to make suitable provision for children with special needs. This can either

be in mainstream schools, in provision attached to mainstream schools, or in special

schools" - quoted from North Lincolnshire Council website.

http://www.northlincs.gov.uk/NorthLincs/Education/specialeducationneeds/

Tel: 01724 296500

Or visit local link.

Sixth form colleges

The two main sixth form colleges in North Lincolnshire are John Leggott College and North

Lindsey College, both located in Scunthorpe. They both provide post 16 education as well as

adult education.

http://www.northlincs.gov.uk/NorthLincs/Education/collegesanduniversities/

http://www.leggott.ac.uk/

http://www.northlindsey.ac.uk/

Learning, Schools and Communities Service
PO Box 35
Hewson House
Station Road
Brigg
North Lincolnshire
DN20 8XJ

Tel: 01724 297240/7241

Email: suzanne.watson@northlincs.gov.uk

John Leggott College contact: jlc
West Common Lane
Scunthorpe
North Lincolnshire
DN17 1DS

Tel. 01724 282998

North Lindsey College contact:
North Lindsey College
Kingsway
Scunthorpe
North Lincolnshire
DN17 1AJ

Tel. 01724 281111

Sure Start Children's Centres

Sure Start Children's centres give information, support and services to families with children

aged 0-5 years old. These services include parent training, home visitations, health services,

family support, child care and early learning. There are many services within numerous centres

across North Lincolnshire

http://www.northlincs.gov.uk/NorthLincs/ChildrenAndYoungPeople/EarlyYears/ChildrensCentres/

http://www.dcsf.gov.uk/everychildmatters/earlyyears/surestart/surestartchildrenscentres/

childrenscentres/

Full list of all centres and contact details available on Council website provided.

The Lighthouse

The Lighthous is a project set up and run by New Life Church. "The purpose of

The Lighthouse is to provide a roof over peoples heads and a second chance at

life by giving them much needed skills, support and encouragement"- quoted from

The Lighthouse website.

They offer short term accomodation for those in need of it, and also have a skills

center where people can learn basic skills they need to help in finding employment

and housing.

http://www.lhouse.org.uk/

http://www.newlifechurch.co.uk/lighthouse.asp

The Lighthouse
203 - 205 Frodingham Road
Scunthorpe
North Lincolnshire
DN15 7NH

Supported housing contact:
Tel: 01724 868196
Email: supportedhousing@lhouse.org.uk

Life skills centre contact:
Tel: 01724 848942
Email: lifeskills@lhouse.org.uk

Voluntary Action North Lincolnshire (VANL)

Promoting, developing and supporting voluntary activity within the community.

This includes:

Development, support and representation for voluntary groups

Vinvolved a specialised volunteering service for 16-25 year olds, to help match

individuals with the right opportunity.

The Volunteer Centre, as above for those aged 26 plus.

A full programme of Training for indiviudals and voluntary groups

Equipment Loan

Financial Services for voluntary groups

It Services for voluntary groups

Room Hire

Street Talk

Empathy

Fresh Steps

www.vanl.org.uk

Voluntary Action North Lincolnshire
4 - 6 Robert Street
Scunthorpe
North Lincolnshire
DN15 6NG

Tel: 01724 845155

Health and Care

Children and Young People’s Service - Early Years and Childcare Team

Offers support, advice and guidance to Childcare providers across North Lincolnshire.

This includes supporting new Child minders through the process of initial interest, access to training and registering with Ofsted.

The service offers support into training and development opportunities for the Childcare workforce.

The service can offer support, advice and guidance to families who use Childcare provision and signpost to other services, agencies and organizations as appropriate.

Learning and Development Centre, Enderby Road, Scunthorpe, North Lincolnshire, DN17 2J

Monday – Friday 09.00- 17.00hrs

Kidslincs@northlincs.gov.uk

Northlincs.gov.uk

01724 297953

Adult Social Services

Adult Social Services is part of North Lincolnshire Council and we are here to

promote 'Your Life, Your Choice', an approach which aims to ensure that

people made vulnerable by a physical or learning disability, frailty or mental

ill health have a quality of life for as long as possible and retain a level of

independence at all times.

Our service aims to provide the following for custimers and people

of North Lincolnshire:

- People feel safe in the home of their choice

- People are respected to male choices and take risks

- People receive support quickly in a crisis and are supported

to be healthy

- People are supported to be independent

- People are fully in control over what is happening

- People are involved in all aspects that concern them and are

given the opportunity to influence service planning and design

- People feel confident in having a life with choice and support

http://www.northlincs.gov.uk/NorthLincs/SocialCare/

Pittwood House

Ashby Road

Scunthorpe

Tel: 01724 297547

Email: Joanne.Greenfiel@northlincs.gov.uk

Aiming High for Disabled Children

"Aiming High for Disabled Children (AHDC) is a new programme from the Government to

help disabled children, young people and their families get the support they need to live

ordinary lives.

The Government held consultation events with disabled children, young people and their

families to find out what they wanted most. One of the key things they said was "we want

more short breaks". This investment means that disabled children and young people can

take a short break, do new things and make more friends " - from Every North Lincolnshire

Child Matters website.

http://www.everynorthlincschildmatters.org.uk/

http://www.dcsf.gov.uk/everychildmatters/healthandwellbeing/ahdc/AHDC/

Isabel Wallis
The Grove
38 West Street
Scawby
North Lincolnshire
DN20 9AN

Tel: 01652 656005
Email: isabel.wallis@northlincs.gov.uk

Burials

http://www.northlincs.gov.uk/NorthLincs/Communitypeopleandliving/BurialsAndCremation/

Bereavement Services Office
Woodlands Crematorium
Brumby Wood Lane
Scunthorpe
North Lincolnshire
DN17 1SP

Tel: 01724 747555
Email: crematorium@northlincs.gov.uk

Contact a Family

Contact a Family is a support service for families with disabled children. They offer free

information and advice, no matter what the type or severity of the disability.

http://www.cafamily.org.uk/

Tel: 0808 808 3555
Email: helpline@cafamily.org.uk

Disability Service

A general information and support line for queries about disabilities.

Tel: 01724 298000

Domestic Violence

There are many services available for people who are victims of domestic violence.

http://www.nldv.co.uk/

http://www.northlincs.gov.uk/NorthLincs/SocialCare/domesticviolence/

Telephone numbers:
In an emergency: 999
North Lincs Women's Refuge: 01724 289299 Police Domestic Violence Unit: 01724 274161
Carr Gom Domestic Violence Support Service: 01724 855921 Victim Support: 01724 871324
Samaritans: 01724 860000
Childline: 0800 1111
Women' Aid National 24 hour Helpline: 0808 2000247
Rape Crisis: 01724 853953

Drug and Alcohol Support Service

This service is to support, help, and give information on alcohol and drugs, for people

addicted to them, people who are worried about others and if they have been affected

by alcohol or drugs. alcoholsupport

http://www.northlincs.gov.uk/NorthLincs/Health/AlcoholMisuse/

http://www.northlincs.gov.uk/NorthLincs/Health/SubstanceAbuse/DrugsAction.htm

The Junction
86 Oswald Road
Scunthorpe
North Lincolnshire
DN15 7PA

Tel: 01724 855591

General Enquiries

For any health related questions or worries.

Tel: 01652 601241

Kaleidoscope

"Kaleidoscope is a purpose built resource centre for parents and parent carers of children

and young people with a special need/disability. It offers support to parents, carers and

young carers. The centre provides free advice, information and support on a range of

disability related issues to parents/carers and other childcare professionals. This includes

advice on welfare benefits. The centre has a resource library" - quoted from the North

Lincolnshire Council website.

http://www.actionforchildren.org.uk/

http://www.northlincs.gov.uk/NR/exeres/8664E5A2-36F7-4EA4-81CB-05D722AB9660.htm

NCH Kaleidoscope
Dunstall Street
Scunthorpe
North Lincolnshire
DN15 6JZ

Tel: 01724 277766
Email: nek@nch.org.uk

Kids Links

Kids Lincs offers support and other links for people in need of child care.

http://www.kidslincs.org.uk/default.asp

Tel: 01724 296629

Mental Health Services

Mental Health Services
344 Ashby Road
Ashby
Scunthorpe
DN16 2RS

Tel: 01724 275900

North Lincolnshire NHS Stop Smoking Service

Thinking of going smokefree? Over 70% of current smokers wished they did not

smoke but many find it difficult to quit. North Lincolnshire NHS Stop Smoking

Service provides free, friendly and flexible support to smokers wanting to quit their

addiction to tobacco. Whatever your reason for quitting be it your health, wealth

or general well being, the service will work with you to tailor a program to help

support you in achieving your goal to stop smoking. Programs are available at

arious times from a variety of locations across North Lincolnshire. For an information

pack or to book onto a program contact the service admin support team on

0845 603 21 66 (land line calls charged at local rate)

In addition to the local service, the NHS offers additional support to Asian

ommunities.To speak to an adviser in your preferred language. Choose a helpline

below

Urdu - 0800 169 0 881
Punjabi - 0800 169 0 882
Hindi - 0800 169 0 883
Gujarati - 0800 169 0 884
Bengali - 0800 169 0 885

Lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 5pm.

North East & North Lincolnshire NHS Stop Smoking Service

Olympia House

1-2 Saxon Court,

Gilby Road,

Grimsby

North East Lincolnshire DN31 2UJ.

0845 603 21 66

Primary Care Trust

Initially anyone wanting a doctor or dentist would register with the Primary Care Trust.

Tel: 01652 659659

Public Health Office

The public health office is the first point of contact for any complaints from the public. They

provide a ride range of pest control services and prevent some nuisances from domestic

premesis including faulty drains and sewers and noise nuisances.

http://www.northlincs.gov.uk/NorthLincs/Environment/environmentalhealth/

Pest Control contact:
Tel: 01724 297827
Online reporting service : http://www.northlincs.gov.uk/AF/an/default.aspx/RenderForm/

?F.Name=CZtjWzpTEmn

Noise nuisance contact:
Tel: 01724 297000

Out of hours emergency environmental health issues contact:
Tel: 01724 276444

Register with a Dentist

Patients are asked to register their details on the dental waiting list, which is accessed

by calling the telephone number

Tel: 01652 601168

Register with a Doctor

People arriving in North Lincolnshire should contact their nearest doctor’s practice to register.

http://www.northlincolnshire.nhs.uk/services/gp/

Tel: 01652 659659

Rethink

"Our aim is to make a practical and positive difference by providing hope and empowerment

through effective services, information and support to all those who need us. People who

use our services and their carers are at the heart of our vision and we believe that all those

who experience severe mental illness are entitled to be treated with respect and as equal

citizens. We carry out research which informs both our own and national mental health policy

and actively campaign for change through greater awareness and understanding. And we

are dedicated to creating a world where prejudice and discrimination are eliminated" - quoted

from Rethink website.

http://www.rethink.org/

Tel: 0845 456 0455

Email: info@rethink.org

Sexual Health Clinic

The service helps people in diagnosis and treatment of sexually transmitted infections,

offering outpatient services and community HIV care, and family planning services.

http://www.northlincs.gov.uk/NorthLincs/AtoZServices/sexualhealth.htm

Centre for Sexual Health
Scunthorpe General Hospital
Cliff Gardens
Scunthorpe
DN15 7BH

Tel: 01724 290008

Shop Mobility

Shopmobility is a scheme that allows people who have difficulties with mobility or walking

to hire motorised wheelchairs or scooters.

http://www.northlincs.gov.uk/NorthLincs/SocialCare/disability/Shopmobility.htm

Tel: 01724 297418

Sure Start Children's Centres

Sure Start Children's centres give information, support and services to families with children

aged 0-5 years old. These services include parent training, home visitations, health services,

family support, child care and early learning. There are many services within numerous centres

across North Lincolnshire

http://www.northlincs.gov.uk/NorthLincs/ChildrenAndYoungPeople/EarlyYears/ChildrensCentres/

http://www.dcsf.gov.uk/everychildmatters/earlyyears/surestart/surestartchildrenscentres/

childrenscentres/

Full list of all centres and contact details available on Council website provided

Transport

Driver and Vehicle Licensing Agency (DVLA)

Gives driver information on: medical conditions, leanring to drive, entitlement to drive,

driving licenses, endorsements and disqualifications, drving abroad what to do when you

change address.

Also gives vehicle information on: registration, taxing a car, number plates and registration

marks, vehicle crime, importing and exporting vehicles and advice when buying used vehicles.

http://www.dft.gov.uk/dvla/

http://www.taxdisc.direct.gov.uk/EvlPortalApp/

Driver Enquiries:
Drivers Customer Services (DCS) Correspondence Team
DVLA
Swansea
SA6 7JL

Tel: 0300 790 6801

Vehicle Enquiries:
Vehicle Customer Services (VCS)
DVLA
Swansea
SA99 1AR

Tel: 0300 790 6802

Humberside Airport

To get information regarding flights or services, contact the airport.

http://www.humbersideairport.com/huyweb.nsf

Humberside Airport
Kirmington
North Lincolnshire
DN39 6YH

Tel: 0844 8877 747
or
Tel: 01652 688456

Information on transport

Traveline is a North Lincolnshire public transport information service. Traveline bus

timetables available at local links.

http://www.travelineeastmidlands.co.uk/em/XSLT_TRIP_REQUEST2?language=

en&timeOffset=15

Tel: 0870 608 2608

NES - Fleet Provision

Independently operated MOT testing station for Class 4 and 7 vehicles.

Cottage Beck Road
Scunthorpe
DN16 1TS

Tel:01724 297867

Robin Hood Airport

To get information regarding flights or services, contact the airport.

http://www.robinhoodairport.com/

Hayfield Lane,
DONCASTER,
DN9 3XA

Tel: 01302 801010

Passenger information: 08712 202210

Trains

Train times and prices are managed by Transpennine Express.

http://www.nationalrail.co.uk/stations/SCU.html

http://www.tpexpress.co.uk/

Customer service tel: 0845 600 1671

Law in the UK

Citizens Advice Bureau

Citizens Advice Bureau provides free and impartial advice on a persons rights and

responsibilities. These can include legal and monetary issues, and the advice and imformation

given is confidential.

http://www.northlincs.gov.uk/NorthLincs/Advicebenefitsandemergencies/CAB/

http://www.citizensadvice.org.uk/

Citizens Advice Bureau
12 Oswald Road
Scunthorpe
North Lincolnshire
DN15 7PT

Tel: 01724 848645

Consumer Direct

Consumer Direct can be contacted for all issues relating to purchases, services and

scams. "Consumer Direct is the government-funded telephone and online service offering

information and advice on consumer issues. Consumer Direct is funded by the Office of Fair

Trading and delivered in partnership with Local Authority Trading Standards

Services" - quoted from the Consumer Direct website.

http://www.consumerdirect.gov.uk/

Tel: 0845 04 05 06

Council Tax Recovery

http://www.northlincs.gov.uk/NorthLincs/CouncilandDemocracy/counciltax/Enquiries.htm

The Council Tax Recovery Unit
PO Box 40
Hewson House
Station Road
Brigg
DN20 8XB

Tel: 01724 296113
Email: recovery@northlincs.gov.uk.

HM Revenue and Customs

An information service providing all information regarding working in the UK, including

documents needed to start work, things that need to be done before starting work, and

advice on how to pay tax and national insurance.

http://www.hmrc.gov.uk/migrantworkers/index.htm

Immigration Legal Advice

This service is to give help and advice on immigration issues.

http://www.northlincs.gov.uk/northlincs/atozservices/immigration.htm

Thornbury Centre
79 Old Leeds Road
Thornbury
BD3 8JX

Tel: 01924 461126

Legal Advice

"Community Legal Advice is a free and confidential advice service paid for by legal

aid" - quoted from the Community Legal Advice website.

http://www.northlincs.gov.uk/NorthLincs/Advicebenefitsandemergencies/LegalAdvice/

http://www.communitylegaladvice.org.uk/index.jsp

Tel: 0845 345 4345

North Lincolnshire Council - Local Links

The service offers help in using council services. There are Local Link offices in Scunthorpe, ashbylink

Brigg, Barton, Ashby, Epworth, Crowle and Winterton. Each office has staff

who are trained to help customers use council sevices including housing and

council tax benefits, council tax enquiries, waste enquiries and accesss to

social services.
Staff can also sign post customers to other organisations such as Citizens

Advice Bureau.

http://www.northlincs.gov.uk/NorthLincs/Advicebenefitsandemergencies/

advicecentres/locallinkoffices/

Tel: 01724 297000
Email: customerservice@northlincs.gov.uk

Overpayment Queries

Tel: 01724 296139

Registering to Vote

To vote in the local, national or European elections, your name must be on the electoral

http://www.northlincs.gov.uk/NorthLincs/CouncilandDemocracy/elections/

RegisteringtoVote.htm

Tel: 01724 296245

The Crosby Community Association (CCA)

The CCA offers a free Welfare Benefits advice and guidance service to the people of North

Lincolnshire. Outreach service is available to anyone unable to travel, such as the elderly

or those with severe disabilities. Services offered include: debt advice, housing issues

counseling service community mini bus children's holiday activities and a drop in centre

where you can sit and have a friendly chat.

The Crosby Community Association
105-107 Frodingham Road
Scunthorpe
South Humberside
DN15 7JT

Tel: 01724 330022

Worker Registration Scheme (WRS), UK Border Agency

"If you are a national of the Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland,

Slovakia or Slovenia and want to work for one month or more for a United Kingdom

employer you must register under the WRS" - quoted from the Home Office UK Border

Agency website.

http://www.ukba.homeoffice.gov.uk/eucitizens/workerregistrationscheme/

Residency enquiries tel: 0845 010 5200

Personal Safety

Childline

ChildLine is a counselling service for children to call if they are having problems with

anything: "Some of the things that you might want to contact us about are feeling lonely

or unloved, worries about the future, problems about school, bullying, drugs, pregnancy,

HIV and AIDS, physical and sexual abuse, running away and concerns about parents,

brothers, sisters and friends, and crimes against you" - quote from ChildLine website.

http://www.childline.org.uk/Pages/Home.aspx

Tel: 0800 1111

Domestic Violence

There are many services available for people who are victims of domestic violence.

http://www.nldv.co.uk/

http://www.northlincs.gov.uk/NorthLincs/SocialCare/domesticviolence/

Telephone numbers:

In an emergency: 999
North Lincs Women's Refuge: 01724 289299 Police Domestic Violence Unit: 01724 274161
Carr Gom Domestic Violence Support Service: 01724 855921 Victim Support: 01724 871324
Samaritans: 01724 860000
Childline: 0800 1111
Women' Aid National 24 hour Helpline: 0808 2000247
Rape Crisis: 01724 853953

Humberside Fire and Rescue Service

Service for incidents and emergencies that require the Fire Service' assistance. Only call 999 in an emergency.

http://www.humbersidefire.gov.uk/contact/

Tel: 01724 295900

ONLY IN AN EMERGENCY, CALL: 999

Humerside Police Service

Service for incidents and emergencies that require Police assistance. Only call

999 in an emergency.

http://www.humberside.police.uk/

Tel: 0845 60 60 222
Crimestoppers: 0800 555 111
ONLY IN AN EMERGENCY, CALL: 999

A hate incident is an incident where someone does or says something to another person, group of people or

towards a particular area of the community, on the basis of them being different. For example, a person makes

a racist remark to someone they perceive to be from a different racial background to them.

- incidents can be verbal or physical.

- a perpetrator only has to perceive the victim to be different on the grounds of race, religion/belief, age,

disability, sexual orientation, gender or gender status, for this to be a hate incident.

- a victim, witness or third party, only has to perceive an incident to be motivated by hate in order to report it

as a hate incident. If you’re not sure, report it anyway – we will take it from there.

Humberside Police supports those reporting hate incidents. A Hate Crime report can be made at a reporting centre

or collect a reporting form where you see the above logo or use one of the following methods:

• Dedicated Hate Crime number: 0300 123 (HATE) 4283

• Email: hatecrime@humberside.pnn.police.uk

• Text: 07772 867343

• Online reporting form on the Humberside Police website.

Medical Emergencies / Ambulance

Medical emergencies and ambulances can be requested by calling the general

emergency number 999. Upon calling the number, you will be asked which service you

require from Police, Fire, or Ambulance. The telephone number is an emergency only number.

ONLY IN AN EMERGENCY, CALL: 999

North Lincolnshire Council - Anti-bullying Service

This service works with schools and other partner services to help reduce incidents of

bullying and fear of bullying. The service offers guidance, advice and training on dealing

with issues of bullying and helping people who are having problems with it.

http://www.binbullying.co.uk/

Chidlrens Information Service Telephone : 01724 296629

Youth Anti-Bullying Council contact:
Tel: 07907117998
Email: yabc_nlincs@hotmail.com

North Lincolnshire Council - Local Safegaurding Children Board (LSCB)

The LSCB is a multi-agency partnership that is responsible for promoting and

monitoring organisations that work with children. They ensure that the

organisations are providing services that encourage best practice and the safety

and well being of children.

The LSCB also offers training programmes on Safeguarding children and

developprocedures and guidelines for people who work with children.They also

produce public information on children safeguarding.

They also review cases where children who have been seriously harmed or have

died as a result of suspected harm or neglect.

http://www.northlincs.gov.uk/NorthLincs/ChildrenAndYoungPeople/

safeguardingchildren/LSCBChildProtectionProcedure.htm

http://www.dcsf.gov.uk/everychildmatters/safeguardingandsocialcare/

safeguardingchildren/localsafeguardingchildrenboards/lscb/

55-57 Oswald Road
Scunthorpe
North Lincolnshire
DN15 7PE.

Tel: 01724 867821

North Lincolnshire Women's Refuge

This is a service giving information for women.

Tel: 01724 289299

Reporting hate crime

A hate crime could relate to race, sexual orientation, religion, disability or gender.

Incidents of hate crime can be reported via the given telephone number.

http://www.reporthatecrime.co.uk/

Tel: 0800 138 1625

Safer Neighbourhoods or setting up a Neighbourhood Watch scheme

Safer Neighbourhoods provides links and partnerships between emergency services,

local authorities and public, private and voluntary sector agencies. The partnerships

work together to reduce disorder, substance misuse and crime.

http://www.northlincs.gov.uk/NorthLincs/Communitypeopleandliving/communitysafety/

default.htm

http://www.saferneighbourhoods.net/

http://www.neighbourhoodwatch.net/

Shelford House
Shelford Street
Scunthorpe
DN15 6QB

Tel: 01724 275327

Samaritans

"Samaritans is a confidential emotional support service for anyone in the UK and

Ireland. The service is available 24 hours a day for people who are experiencing

feelings of distress or despair, including those which may lead to suicide" - quoted

from Samaritans website.

http://www.samaritans.org/

Tel: 01724 860000

Social Services - Emergencies

This service telephone number is used to report issues such as abuse.

Adults tel: 01724 297979

Childrens tel: 01724 296500

The Lighthouse

The Lighthous is a project set up and run by New Life Church. "The purpose of

The Lighthouse is to provide a roof over peoples heads and a second chance

at life by giving them much needed skills, support and encouragement"- quoted

from The Lighthouse website. They offer short term accomodation for those in

need of it, and also have a skills center where people can learn basic skills

they need to help in finding employment and housing.

http://www.lhouse.org.uk/

http://www.newlifechurch.co.uk/lighthouse.asp

Email: lifeskills@lhouse.org.uk

Victim Support

Victim Support is a service set up to offer support and advice to people affected by crime.

They help victims deal with their experience and ensures that all of the appropriate rights

are acknowledged.

http://www.victimsupport.org.uk/

http://www.northlincs.gov.uk/northlincs/atozservices/victimsupport.htm

Youth Anti-Bullying Council (YABC)

YABC is a charity set up by young people. It aims to help those who unfortunately have/are

suffering from bullying. A drop in service is held at ‘The Base’ Youth Centre for young people

to come and talk over their bullying worries, dates of which can be found on the website.

They also offer a service similar to Childline where young people can contact someone and

talk over their issues or worries; this can be accessed by telephone or email.

www.e-voice.org.uk/yabc

Tel/Text: 07505077749

E-mail: youthantibullyingcouncil@yahoo.co.uk